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Delivery policy
and arrangements.
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To
track an order you have already made please click here:
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Important: You
must be in a position to except delivery of the goods you have
ordered. After a second delivery attempt has been unsuccessfully
the goods will be held for 3 days before being returned to us.
You will be emailed by UPS after every unsuccessfully delivery
attempt. It is the customers responsibility to contact UPS if
there is any problems with getting your order to the delivery
address or person. A standard charge of £25.00 will be made
against any customer who has failed to take delivery of an order
that has been returned to us. This £25.00 charge is to help
cover our expense of processing your order, packaging the order
sending it out and then the order coming back to us to be
restocked or re-delivered. This charge £25.00 is for ALL UK
orders no matter what the sales value was.
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It is the
responsibly of the customer to make sure they have given the
correct delivery address. This cannot be changed once the order
has been dispatched.
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Retail Websites
Limited offers free delivery within the UK mainland on orders
over the value of £50.00. A standard £6 delivery charge is
applied to any other orders place within the UK.
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We also
deliver to the following EU countries
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Ireland - £30
Delivery charge added at checkout.
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Austria, Belgium,
Denmark, Finland, France, Germany, Greece, Italy, Luxembourg,
Netherlands, Spain & Sweden. - £50 Delivery added at
checkout.
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Cyprus, Malta - £80
Delivery charge added at checkout.
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Important: You
must be in a position to except delivery of the goods you have
ordered. After a second delivery attempt has been unsuccessfully
the goods will be held for 3 days before being returned to us.
You will be emailed by UPS after every unsuccessfully delivery
attempt. It is the customers responsibility to contact UPS if
there is any problems with getting your order to the delivery
address or person. A standard charge of £50.00 will be made
against any customer who has failed to take delivery of an order
that has been returned to us. This £50.00 charge is to help
cover our expense of processing your order, packaging the order
sending it out and then the order coming back to us to be
restocked or re-delivered. This charge £50.00 is for ALL EU
orders no matter what the sales value was.
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Other
Delivery Options Available.
In order to
offer our customers the best and most convenient service
possible Retail Websites
Limited
also offers a range charged for of delivery options. These
delivery options are ideal if you require a more suitable or
definite delivery time for your order. Please
click here for our range of charged for delivery options.
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Cancellation
& Returns
You may cancel your order by
giving us notice of cancellation within 7 days of the date of
collection or delivery. Such notice may be given by contacting
us first. If you are cancelling because of any problem with the
goods, please notify us of the problem at the time of
cancellation. On cancellation, you must return the goods to us
at your cost unless the goods are being returned because they
are faulty.
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All goods must be
returned in there original packing and undamaged. Retail
Websites Limited reserve the right to charge a standard 15%
handling charge on goods returned because they where ordered
wrongly, no longer needed, sale/buying of house fell through or
deemed unsuitable after sale and delivery. Please remember after
your order is processed we are charged 4% of the transaction
amount by the bank, your order has to be prepared and delivered
too all costing time and money.
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Any missing parts
of your order must be reported along with in invoice number
within 48 hours of receipt of goods.
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All returns from
outside the UK are to be returned to us via recorded delivery at
the buyers expense. Only after this will a replacement or refund
be issued.
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How long does it
take?
Retail Websites Limited offers an excellent free next day
delivery service within the UK mainland on all orders over the
value of £50.00. Orders must be placed before 3.00 pm if you
require delivery of your order the next business day (Monday -
Friday) before 5.30pm. This excludes bank holidays and is
assuming that the item is in stock. This next day delivery
service is not guaranteed but every effort is made by ourselves
& the couriers to achieve this goal.
Orders taken on Friday (after 3.00pm), Saturday or Sunday will
normally be dispatched on Monday (excluding Bank Holidays) for
delivery on Tuesday. Orders taken on Friday before 4.00 pm will
normally be dispatched on Friday for delivery on Monday
(excluding Bank Holidays).
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Please allow up to
four working days for deliveries to the EU countries as listed.
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Who do we use?
Orders addressed within the UK mainland are sent by UPS
couriers. You must arrange for someone at your address to be in
to sign for the parcel on the expected delivery date. Where a
parcel cannot be delivered (e.g. no-one at home), you will be
notified by UPS by email when a unsuccessfully delivery attempt
has been made. UPS will only attempt one re-delivery, thereafter
you will be required to collect your parcel from the collection
depot within 3 days. If your parcel is not collected within 3
days it will be returned to us. You will be refunded your order
value minus the recall and restocking charge as described in bold
above.
We "Retail
websites limited" supply alarms to aid as a safety measure
deterrent and warn of any fire, gas leak, break in, robbery or
physical attack to people or a property. It is your responsibility
to make sure you have adequate property and personal insurance
against any fire, gas leak, break in, robbery or physical attack.
Our websites and trading company Retail website limited are not
responsible or liable for the failure or inappropriate use of any
alarm system in the event of any fire, gas leak, break in, robbery
or physical attack. This includes all material, property, physical,
physiological and mental damage
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